Explore Case Study We Build Urja App

A CONSUMER CONNECT APPLICATION FOR CONSUMERS

PFC is the Nodal agency for implementing of "Integrated Power Development Scheme (IPDS)"(R-ARDRP subsumed)

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ABOUT URJA

URJA App enables the execution of Distribution Utilities (Discoms) in IT-empowered regions. The motive behind Urja was to create a positive sense around challenge amongst the partners and urge better performance in all buyer-driven parameters. The app’s primary objective is to improve the shopper interface by ‘Ranking’ in regions on different parameters by customers. Following the parameters of Go-Live, towns are being kept under observation with the help of the URJA App on a monthly premise.

WHY THIS IS YOUR PICK?

Shopper grumbling pending

Ranking is done because of the number of purchaser objections pending before a month. According to the IT System, the aggregate number of complaints received and pending for redressal on a day before the detailing month appears on the application.

Normal length and number of energy cuts

Ranking is done in light of a usual number of energy intrusions at the 11kV Feeder level recorded in the IT framework. The estimations of an average number of hours for which a shopper experienced a control cut and the number of such examples are showcased on the application. Normal qualities are ascertained as per the purchaser for the town.

The Arrival of a New Association

The status of new and pending associations for discharge through the IT framework is shown on the App. Also, positioning on the slightest number of pending associations for release, as on a day before announcing month, is broadcasted.

E-installments

Ranking of cities or towns is done given many shoppers making on the web charge installments (Payment through self-administration Kiosks).

Rate loss of Energy/Theft

Towns are positioned in light of AT&C misfortunes, according to vitality review completed utilizing IT frameworks made under the plan. For the precise computation of AT&C mishaps, ring-fencing of towns has additionally been done under the program. A ring-fenced region is an electrical limit of a city where import/sends out meters are set for deciding net information vitality.

Regular Updates

Information is updated on a month-to-month basis before the tenth of consistently for the earlier month report (Consumer Complaints pending, Average length of Power cuts, average Number of Power cuts, pending association, Consumers making E-Payment).