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Interview with Richard Hurkmans
the Founder at Deltacost
on 07 Feb 2018

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The mobile app has struggled commercially but, FourthScreen Labs has responded quickly and precisely to any updates or modifications requested, which earned positive results. The team's extensive knowledge was instrumental to the success of the project.


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Background


Please provide a description of your company.

We're a startup focused on social media apps.

What are your role and responsibilities?

I am the founder.


Opportunity / Challange


What was your goal in working with FourthScreen Labs?

While I have been in the IT [information technology] industry for many years, I founded this company relatively recently, so we don't have the resources to develop our own apps. As a result, I was looking to work with offshore developers who could assist in this process.

Please describe the scope of their work.

They developed the app fully while adhering to all of our instructions and requirements. They delivered the app about a year ago and, unfortunately, it has struggled commercially, which I wouldn't say is their fault. FourthScreen Labs is now helping us modify the app according to user testing.


Solution


What was your process for selecting FourthScreen Labs with which to work?

I put an RFP [request for proposal out on Elance, and fourth screen Labs came up with the best solution and the best price. They were willing to think with me and were always available. It's amazing that they are always there.

Can you provide a ballpark dollar figure for the size of the work that they've done for you?

We spent $12,000 on the first version of the app. The modifications we're making now will be more expensive because they're using different techniques.

What was the timeline of the project?

The project has two phases. The first phase started two years ago. In November, we got in contact with FourthScreen Labs again and started discussions for an update to the app. So, phase two started two months ago and is ongoing.


Results & Feedbacks


Do you have any statistics, metrics, or general feedback to show the success of their work?

I've been pleased with the work they delivered to us. They have extensive knowledge of what is available in the market and made us aware of different techniques that we didn't know were possible. We didn't have any delays with the project, I found them to be a very professional company.

Is there anything unique about them that really makes FourthScreen Labs stand out compared to other companies?

They're always available. If I ask them something, I get a response within a half an hour, seven days a week. They give me feedback on the progress they've made on the project. I feel quite comfortable with them.

Looking back on the work so far, is there any area that you think they could improve upon or something that you might do differently?

No. I only have positive results.


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